Rexton House Nursery School

The School is now closed and is no longer trading

1. Admissions Policy

Our policy is to welcome ALL children who have attained the appropriate age of two years old, irrespective of gender, class, family status, disability, colour, ethnic or religious beliefs. If a child has a Special Need, we would like to be made aware of this so that discussions can take place as to how the child's best interests can be served when attending our Nursery School. We arrange our waiting list in birth order, giving priority to siblings and older children on our waiting list. Admission is then on a "first come, first served" basis. To register on our waiting list parents are requested to complete a registration form and pay a registration fee, which is non-returnable. A deposit is then requested when a definite space has been confirmed for the child and parents are given a letter of confirmation detailing the days their child will be attending and the start date.

2. Settling In Procedure

We aim to make the nursery a welcoming place where children settle happily, quickly and easily. We work in partnership with parents when settling in a new child. We will invite the parents and child to visit us several times before the child commences attending. During the child’s settling in sessions at Rexton, we help parent and child to manage quite short spells of separation, which are lengthened gradually and as necessary for the child. There is always one member of staff at hand to help the whole family over this difficult period.

3. Parental Involvement Policy

We believe that children benefit most from early years care and education when parents and settings work together in partnership. We acknowledge parents as children’s prime educators and encourage ongoing communication between parents and the nursery, to enable us to improve our knowledge of the developmental needs of their children and to support families. We inform all parents about how the setting is run and its policies through access to written information and through informal communication. We request that parents communicate with staff any changes in their child's day to day routine or any aspect which could affect the demeanour, behaviour or attitude of the child.

We invite children and their parents to spend some time with us prior to the admission of the child. This is an opportunity to build a relationship, discuss the child's individual needs, stage of development and to explore the information recorded in the child's welcome pack and registration form.

We advise parents that they are always welcome in the nursery either to help out, observe or to discuss any concerns they might have. Arrangements can be made for private discussions at a mutually convenient time. If any member of staff has any concerns about a child in our care they will always meet with the parents privately to discuss these and agree any action that may need to be taken.
Each child is allocated to a specific Key Person who is the main point of contact for any parent if they have a concern about any aspect of the child's development or wellbeing. The Key Persons hold termly consultations where they will invite the parents to come into the nursery and discuss their child’s progress and development. Parents are also invited into the nursery on several occasions throughout the year to participate in particular events. For example, we hold a sports day and French breakfast during the summer, and a nursery performance during the winter.

4. Equal Opportunities Policy

At Rexton House Nursery School, we make every effort to treat each individual as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or child. We provide a secure environment in which all our staff and children can flourish and in which all contributions are valued. Staff provide positive, non-stereotypical information about gender roles, diverse ethnic and cultural groups and people with disabilities. We improve our knowledge and understanding of issues of anti-discriminatory practice, promoting equality and valuing diversity, making inclusion a thread that runs through all of the activities of the setting.
Discrimination under sex, race, religion, colour, creed, marital status, ethnic or national origin, special needs or political belief, has no place in the nursery, and should any person believe that this policy is not being complied with, it is their duty to bring the matter to the attention of the Manager/ Assistant Manager at the earliest opportunity.
Rexton House Nursery School is aware of the obligations under the Equality Act 2010 and our admissions reflect this, with our recruitment policy and the accessibility of our services to children, parents, carers, staff, volunteers and the general public. We do, however, accept the need to go further. We will endeavour to fulfil, not only our legal requirements, but also the spirit of the Act.
At Rexton House Nursery School, we are also conscious of our responsibility to ensure that, whilst pursing a policy of equal opportunity and the equal treatment of every individual, we must balance this with respect for the different cultures and religions in the community we serve.

The staff at Rexton House Nursery School are committed to providing care for children and their parents without discrimination. We wish everyone using our facilities to feel welcome and valued.

It is therefore our policy to challenge discriminatory behaviour or comments, whether it is amongst staff, parents, children or any other person within our setting.

5. Confidentiality Policy

It is our intention to respect the privacy of children and their parents and carers, while ensuring that they access high quality early years care and education in our setting. We aim to ensure that all parents and carers can share their information in the confidence that it will only be used to enhance the welfare of their children.

We keep two kinds of records on children attending our setting. Developmental records, including observations, samples of work, developmental reports and records of achievements, are usually kept in the classroom and can be accessed and contributed to by staff and parents on a daily basis. Personal records including registration forms, signed consent forms and correspondence concerning the family are confidential records and are kept in a lockable cabinet, kept secure by the person in charge. Parents are able to request access to their personal file at any time but may not have access to any information concerning any other child.

It may also be necessary in some circumstances for the nursery to seek help and advice from outside professionals. If this action is taken, the parent's permission will be sought first.

All members of staff, students and volunteers agree to respect the nursery's confidentiality policy and are asked to sign a statement to indicate their agreement. Staff will not discuss personal information given by parents with other members of staff, except where it affects meeting or planning for the child’s needs.

Issues to do with the employment of staff, whether paid or unpaid, remain confidential to the people directly involved with making personnel decisions.

6. Medication Policy

It is the policy of the company not to administer medication to any child unless written instructions are provided and medication is prescribed by the G.P.; together with the consent of the parent. If a child suddenly becomes unwell and develops a temperature of 38° Celsius or over we will contact the parent, and after parental permission has been sought, we will administer Calpol and the child must be collected as soon as possible. They must be kept away from nursery for a minimum of 48 hours. If a child has had immunisation vaccinations and develops a termperature, the child must also be kept away from school for a minimum of 48 hours.

Antibiotics will only be administered by staff 48 hours after the medication has been prescribed, and the first dose has been given. Therefore children should be kept at home for the duration of the 48 hours irrespective of the kind of condition.

The greatest care will be taken to ensure that these are administered according to instructions. Parents will be obliged to complete and sign the medication book when the medicine is brought into the nursery and again at the end of each day, to confirm that they are aware of the times medication was given.

7. Exclusion Policy

Should a child become unwell during the day, the parents will be contacted to be made aware of the situation and may be requested to collect them. If this is the case then the nursery expects the child to be collected within 45 minutes. If this is not possible then the emergency contacts will need to be contacted. It is important that the nursery has at least two other emergency contacts, besides the parents.

The parents may be asked to keep the child at home for a period of time depending on the illness. The nursery understands the demands of working parents however; we have the welfare of all the children in our care in mind. This specifically includes monitoring of children for signs and symptoms of communicable diseases such as chicken pox, measles, mumps, rubella, meningitis, hepatitis, diarrhoea, vomiting and fevers over 100° Fahrenheit / 38° Celsius or over. On an occasion that a rash develops the parent / guardian will be contacted and asked to seek medical advice. If the doctor states that the rash is not infectious then the child may return with a doctor’s certificate confirming that the child is well enough to attend the nursery.

If a child contracts an infectious disease we must be informed IMMEDIATELY. If 2 or more children contract food poisoning, Ofsted will be notified.

Our exclusion periods are detailed in the list attached and the following measures should be implemented to assist in reducing the spread of infectious diseases and in particular gastro-enteritis caused by viruses.
• All staff (including students and volunteers) and clients (children and parents) should be excluded from the premises for a period of at least 48 hours after their symptoms have stopped.
• Ensure the thorough disinfection of all equipment and surfaces of classrooms, toilets, including toilet flush handles, toilet seats and surfaces, with an anti-bacterial solution.

All staff dealing with a child awaiting collection:
• Shall be provided with disposable aprons and gloves which should be discarded after use.
• Shall thoroughly wash their hands using antibacterial hand wash immediately after attending to the child.

All spillages of body fluids shall be cleared up as soon as possible. Disposable gloves, aprons, cloths and waste bags shall be provided to deal with such spillages.

Exclusion of Children Following Infectious Diseases

Name: Exclusion Period:

Conjunctivitis Excluded until cured.

Scarlet Fever (& Streptococcal sore throat) Until clinically recovered

Mumps Until all swellings have subsided

Worms (Thread worm/ Whip worm/ Round worm/ Tape worm) Excluded until treated.

Hand, Foot and Mouth disease Excluded while symptoms of rash and fever present.

Scabies Excluded until cured.

Head lice / Nits Parent maybe asked to collect child in order to start treatment asap, child can attend once treated.

Ringworm / Impetigo If legion is small and covered then the child may attend nursery. If widespread or uncovered, excluded until cured.

Diarrhoea and/or vomiting 48 hours from last episode

Chicken Pox 7 days from appearance last spot

German Measles 7 days from appearance of rash.
Measles 7 days from appearance of rash.

Whooping Cough 21 days from start of cough

Infective jaundice/Poliomyelitis Seek clearance from family doctor before Meningococcal Meningitis/ Septicaemia allowing the child to return
Glandular Fever
Typhoid/ Enteric Fever
Food Poisoning
8. Asthma Policy

At Rexton House Nursery School we recognise the right for a child with asthma to be accepted fully into our nursery. We aim to support and encourage children with asthma to enable them to participate fully in the life of the nursery.

Parents are requested to inform us before the child begins attending the nursery, or as soon as the asthma is diagnosed, so that we can ensure that all staff are made aware. Parents will then be requested to give written permission for staff to administer the medication when required. If staff are required to give the asthma medication to a child it will be given in accordance with our medication policy and detailed in our medication book. Staff attend first aid training courses to ensure that they are able to give emergency first aid if required. Parents are advised to provide medication to be kept at nursery in case of an asthma attack.

We maintain, as far as possible, an asthma-free environment by operating a non smoking policy, and through adequate cleaning and dust control; ensuring all carpets are vacuumed on a daily basis.

9. Food and Drink Policy

Our Nursery regards snack and meal times as an important part of the setting’s day. Eating represents a social time for children and adults and helps children to learn about healthy eating.

We ask parents to provide a piece of fresh fruit each day, which is then prepared as a fruit platter for the children to share at snack time. In addition to this the nursery provides some of the following raisins, cucumber, peppers, carrots, crackers, breadsticks or a plain biscuit.

Before a child begins attending the nursery, we ask parents to complete a dietary requirements form which is part of our welcome pack. We will then discuss any allergies and special requirements with parents and communicate them with all members of staff.

At our day care site we employ a cook who prepares fresh meals for the children on a daily basis, allowing us to cater for a variety of dietary requirements. Our menus are devised in conjunction with parents and children, also taking into account Children’s School Food Trust guidance, ensuring that we provide a balanced diet for the children. A vegetarian alternative is provided on days when meat and fish are offered. A copy of our menu is displayed for parent’s information and a record is made when children do not eat the meal provided. A sandwich is offered if the child does not eat the meal/either of the meals on offer.

We take care not to provide food containing nuts or nut products and are especially vigilant where we have a child who has a known allergy to nuts. On birthdays and special occasions parents often request to bring in a cake or chocolate/ sweets for the children. The nursery will only allow cakes and chocolate/ sweets to be given to the children if they are nut free. Parents are requested to check the ingredients before bringing them into the nursery.

We organise meal and snack times so that they are social occasions in which children and staff participate. Children develop independence through making choices, serving food and drink and feeding themselves. We provide children with utensils that are appropriate for their ages and stages of development.

We provide fresh drinking water which is constantly available for the children. We encourage the children to help themselves to water, providing assistance where needed. Water is also given to the children at every meal, with an alternative of squash at lunch and tea time, and milk at breakfast and snack time.

10. Health and Safety Policy

On behalf of Rexton House Nursery School, the individual manager is responsible for ensuring that the health and safety policy is reviewed. It is the responsibility of the health and safety representatives to ensure formal risk assessments are undertaken in their working environment. The assessments are recorded alongside with details of any steps taken to remove risks. Staff check the premises before and after each session.

In addition to this formal structured programme, meetings and inspections, every member of staff has a responsibility of bringing any point of concern to the notice of the nursery manager. Our staff are trained to report any items in need of repair and to include these in the daily risk assessments.

The name of the Health and Safety representative is displayed in each individual site.

At Rexton House Nursery School we request that parents dress their children in appropriate clothes. We recommend that:
• Children wear track suits and soft shoes with Velcro fastenings.
• Wellington boots should not be worn indoors. Please provide alternative indoor shoes.
• Jewellery with sharp edges and belts with sharp buckles are not worn.

At the end of each session a member of staff ensures that each child is safely collected by an adult who is known to the group and/or authorised to do so. Parents must inform a supervisor if anyone other than a known person is to collect their child and decide on a password which will be given on collection. No unauthorised or unexpected visitors will be allowed access until staff have been given a password, when collecting a child or permission by the Manager.

At Rexton House Nursery School we ensure that:

• Heating, lighting and ventilation systems are properly maintained and serviced.
• Electric plugs and power points are child safe and children do not have unsupervised access to kitchens, cookers or any cupboards storing hazardous materials including matches.
• All dangerous substances are safely stored and not accessible to children.
• Hot drinks for staff are always carried on a tray and deposited out of reach of children.
• Our equipment and furniture have a high safety standard and are regularly checked and maintained.
• Equipment offered to children is developmentally appropriate, recognising that materials suitable for an older child may pose a risk to younger/less mature children.
• In the case of a serious accident the child will be taken to hospital for treatment by a member of staff and the parent/carer will be notified by another member of staff.
• All accidents are reported in the accident report book.
• At least one adult with First Aid qualifications is available.
• A First aid box is always available.
• The staff and premises are covered by public liability insurance.
• During the session, the required staff are on duty at all times.
• The outdoor space is securely and safely fenced.
• On outings, the adult/child ratio will be at least one to two.
• Our toilets and washing facilities are cleaned daily. These and our kitchens are routinely inspected by Environmental Health Officers.

Fire safety

At Rexton House Nursery School we do everything we can to limit the risk of fire. We hold the correct number of fire extinguishers and blankets, which are checked yearly by the Fire Department. Entrances, exits, hallways, passageways, activity areas, doors and windows are kept clean and free from obstruction. All emergency exits are clearly marked and the fire drill is practiced at least once a term. The evacuation procedure is displayed clearly on the wall in each room ensuring that every member of staff is aware of their responsibility in the event of a fire.

During a fire drill staff and parents:

Do not stop to collect belongings.
Do not wedge fire doors open, it is a criminal offence.
Do not use the telephone.
Do not stop, run or encourage the children to run as this can endanger others and cause congestion.
Do not open the doors if you can feel heat.
Do not smash windows or open doors to allow smoke out.
Do not go back in the building until the fire brigade have given the all clear.

The attendance register is marked at the beginning of the session so that staff know which children are present in case of an emergency e.g. a fire. The register will be kept on the premises at all times. The registers will be taken outside during a fire / drill and called immediately after evacuation to ensure all persons are present.

Smoking is not permitted on the premises at any time.


Rexton House Nursery School recognises that using chemicals or other substances can put the health of staff, children, parents or members of the public at risk. The law requires employers to control exposure to hazardous substances to prevent ill health. We at Rexton House Nursery School have a duty to protect employees and others who may be exposed, by complying with the Control of substances hazardous to Health Regulations 1999 (COSHH).

Hazardous substances in the nursery include:
• Substances used directly in work activities (e.g. cleaning agents)
• Naturally occurring substances (e.g. grain and dust)
To ensure we abide by the COSHH regulations we always ensure that we:
• Assess risks to health arising from hazardous substances used in/or created by our workplace activities.
• Decide what precautions are needed. We never allow staff to carry out work which could expose them to hazardous substances without considering risks and necessary precautions are taken to comply with COSHH.
• Prevent or adequately control exposure.
• We will prevent our employees, children, and parents from being exposed to hazardous substances.
• Ensure that control measures are used and maintained properly and safety procedures are followed.
• Ensure employees are properly informed, trained and supervised.

COSHH is the control of substance or mixture of substances classified as dangerous to health, these always come into the nursery with warning labels and COSHH data sheets specifying hazards.


Rexton House Nursery School ensures that all staff are given the appropriate training in order to carry out their duties safely. The management of Health and Safety regulations 1999 specifically identifies employer’s responsibilities on training. We abide by this ensuring that all staff understands potential hazards and how to avoid them.


R.I.D.D.O.R requires some events to be reported to the informing authority. The investigator may wish to interview the people involved, assessing the site and requesting certain documents. The following events must be reported to R.I.D.D.O.R and OFSTED by phone or fax and in writing using the appropriate form with in ten days:

1 A death or major injury to an employee
E.g. a fracture to a bone other than thumbs fingers and toes.
2 A dangerous occurrence
E.g. collapses of a ceiling resulting in an injury needing admission to hospital for more than 24 hours.
3 An accident where a member of the public is killed or taken to hospital.
4 An accident resulting in the person being off work or unable to carry normal duties more than 3 days or in a case of occupational disease a certificate is required from your doctor to resume work.

Website - Email - Telephone - 0845 300 9924

The Working Environment

Rexton House Nursery School understands that there are many considerations to be made when ensuring a safe environment in the work place:

· Cleanliness - The premises are kept clean and tidy to the best of our ability and good standards of house keeping are maintained.

· Sanitary and washing facilities - Sufficient toilet accommodation is provided and 1 toilet is available for every 10 children. Toilets are accessible, kept clean, well lit, ventilated and in good repair. Washing facilities with hot and cold (or warm) running water, soap and paper towels are also provided. Changing areas are provided for nappy changing each with own changing mat, bin bags, gloves, aprons, and cleaning detergents.

· Drinking water - Drinks of water are available throughout the day. Children that need help will be assisted in obtain a drink whenever they should need. Suitable cups are provided for children to drink from. Children are aware that water is available for them at all times.

· Temperature - A comfortable working temperature is always provided, usually above 16°C and 60°F after the first working hour.

· Lighting - A good standard of general illumination is provided and sustained throughout the nursery by regular cleaning and maintenance.

· Kitchen – We employ a cook to prepare meals and to keep a tidy, clean and hygienic kitchen The following measures must be followed:
1 Staff practice good hygiene procedures.
2 Staff attend Food hygiene training.
3 The cook carries out an effective cleaning routine.
4 We buy food from reputable suppliers, such as, Tesco, Sainsburys, Asda and Costco.
5 We use food within the dates marked.
6 Food temperatures are maintained between distribution and storage.
7 Proper stock rotation of food and ingredients is carried out.
8 The cook ensures the separation of different types of food to prevent cross contamination.
9 Reviews are carried out to ensure controls are working effectively.

The cook at the day care and staff on kitchen rota at sessional sites are always responsible for the:
1 Temperature checks
2 Hazard analysis
3 Fridge and freezer checks

· Outside area - Staff ensure that the children can play safely through a combination of supervision and protection from hazards. Ponds, drains, or any natural water, are made safe or inaccessible to children. Outdoor water activities are closely supervised at all times. We do not keep hazardous indoor or outdoor plants on the premises at any time.

· Protective clothing and equipment - There are certain tasks within the nursery which require protective clothing e.g. aprons, gloves, hats, coats etc which are readily available for staff to use, and are compulsory. These are as follows:
1 Nappy changing/ changing wet or soiled clothes.
2 Cooking.
3 Cleaning. (using COSHH substances)

Manual Handling

Manual handling at nursery will mainly be through the lifting and carrying of the children, even so this could still have dangerous affect on a person’s back if not done correctly. We always encourage our staff to follow the guidelines below:

1. Stop and think.
2. Position your feet.
3. Adapt a good posture.
4. Get a firm grip on the child.
5. Keep close to the child.
6. Do not jerk.
7. Move your feet.
8. Put the child down slowly.
9. Then adjust.

11. Equipment and Resources Policy

We believe that high quality early years care and education are promoted by providing children with safe, clean, attractive, developmentally appropriate resources, toys and equipment.

We aim to provide children with resources and equipment that help to consolidate and extend their knowledge, skills, interests and aptitudes.

In order to achieve this we:

· Provide play equipment and resources that are safe and – where applicable – conform to the BSEN safety standards or Toys (Safety) Regulations (1995).
· Provide a sufficient quantity of equipment and resources for the number of children.
· Provide resources that promote all areas of children’s learning and development, which may be child of adult led.
· Select books, equipment and resources that promote positive images of people of all colours, cultures and abilities, are non-discriminatory and avoid racial and gender stereotyping.
· Provide play equipment and resources that promote continuity and progression, provide sufficient challenge and meet the needs and interests of all children.
· Provide made, natural and recycled materials that are clean, in good condition and safe for children to use.
· Provide furniture that is suitable for children and furniture that is suitable for adults.
· Store and display resources and equipment where children can independently choose and select them. (Where possible)
· Regularly check all resources and equipment that are available at each session and ensure they are put away at the end of each session. We repair and clean, or replace, any unsafe, worn out dirty or damaged equipment.
· Use the local library and toy library to introduce new books and a variety of resources to support children’s interests.

12. Nappy Changing Procedure

When changing a child's nappy staff ensure that the following procedure is adhered to.

Staff always:

• Wear a disposable apron and gloves.
• Place a sheet of couch roll over the changing mat, which is changed for each child.
• Ensure that the safety strap is fitted across the child’s tummy.
• Use the nappies and creams supplied by the parent. (The nursery does have a supply of nappies in case children unexpectedly run out.)
• Clean the mat using disinfectant spray in between nappy changes.
• Ensure all nappies must be placed in a nappy sack and then into the nappy bin/separate bag. The bins should be emptied on a daily basis.
• Record all nappy changes on the sheet provided.
• Ensure that nappies are changed approximately every three hours.

If a child is potty training we ask parents to bring in a potty from home so that it is familiar to the child and also for hygiene reasons. When a potty is used, staff must empty the contents into the toilet and then disinfect after use.


13. Accident and Emergency Procedures

At Rexton House Nursery School we do our best to prevent accidents. In the event of an accident, as providers of sessional and day care, we always have a minimum of one fully qualified First Aider on site, and the majority of our staff are first aid trained.

In the event of a minor accident, i.e. a fall from a toy or trip which grazes the child, a record will be made in the Accident Book, (PSLA recommended) giving full details of the circumstances of the accident and the treatment given. Staff who witnessed and dealt with the accident are requested to sign book as well as parent at the end of the session. If a wound needs treatment, we bathe it with water to clean the wound. We do not apply antiseptic or antihistamine cream to wounds under any circumstances. If a dressing is required, then a non-allergenic adhesive tape (Micro pore) is used.

In the event of a major accident, the manager would call an ambulance and accompany the child to the hospital. Parents will be informed of the situation and will then come to join the Manager at the hospital. Parental permission is sought for emergency treatment when each child joins the nursery. The Manager will also discuss with individual parents any particular wishes they would like respected in their absence.

All incidents of this nature would be recorded in the Accident Book. Ofsted would be notified in the event of any serious illness, accident or death.

Accidents – staff, students and volunteers

Following a serious accident, the Manager would carry out a full investigation immediately afterwards. To ensure our investigation is successful we always look beyond the immediate, and never assume blame. As Rexton House Nursery School employs more than ten staff, all staff accidents are recorded in the accident book and a full report is filled out by persons involved and the Nursery Manager. In addition to the above, the nursery will report injures, diseases and dangerous occurrences to R.I.D.D.O.R (see Health and Safety Policy), and OFSTED where necessary. When investigating an accident the Nursery Manager may interview staff, view the scene of the accident and check relevant documents.

14. Road Safety - a reminder:-

Protect your child on the pavement and when crossing the road. When driving - use appropriate restraints for your child. They are life savers and it is the law.

15. Student Placement Policy

We recognise that the quality and variety of work which goes on in a pre­school makes it an ideal place for students on placement or work experience from school and college childcare courses.
Students are welcomed into the pre-school on the following conditions:

a. The needs of the children are paramount. Students will not be admitted in numbers which hinder the essential work of the nursery.

b. Students must be confirmed by their tutor as being engaged in a bona fide childcare course, or on work experience, which provides necessary back­ ground understanding of children's development and activities.

c Students required to conduct child studies will obtain written permission from the parents/carers of the child before the study begins.

d. Any information gained by the students about the children, families or other adults in the nursery must remain confidential at all times.

e. Students will not have unrestricted access to children.

f. All students are required to have a current CRB check.

g. All students will be provided with a short induction on the management, organisation and structure of the nursery, including an outline of nursery policies and procedures.

16. Arrival and Departure Policy

It is customary that no child will be admitted to the premises before 8.00am at the day care site and 8:45am at the sessional sites. This could be hazardous for the child, as equipment is being moved and set up. Children on site before this time would not be covered by the insurance policy, as this only operates on behalf of children between 8.00am and 6.30 pm at the day care site and 8:45am and 12:30/2.00pm at the sessional sites. All children must be collected by 6.30pm and 12:30/2.00pm respectively.

If a child is not collected, two members of staff will remain behind with the child and the parent will be contacted. The nursery operates a late fine system for all children collected after these times. If the child has not been collected after one hour and the parent cannot be contacted, staff will follow the Non-collection of children policy. The charges are £10 per fifteen minutes, or part thereof, for each child that remains at the nursery. Parents will receive an invoice and payment must be made immediately.

Parents are reminded that it is their responsibility to ensure that their child is collected on time, either by themselves or another reliable adult. If a parent fails to collect their child on more than three occasions the nursery may request that you withdraw your child.

If a child is to be collected by someone other than the parents, then the staff must be notified in advance. Parents will need to provide a password which will need to be disclosed by the adult collecting before they will be allowed access into the nursery or to the child. No child will be allowed to leave with anyone unless prior notice is given.

17. Non-collection of Children Policy
At Rexton House Nursery School we believe good attendance is essential if children are to be settled and take full advantage of the learning and development opportunities available to them. At a young age continuity and consistency are important contributors to a child's well-being and progress therefore we suggest that prompt arrival at and collection from the nursery are important.

If the parents or other responsible adult listed on the registration form are unable to collect the child, the parent should give details to the staff of the person who will be collecting. This must include their name, physical description and password. Even if this person has collected the child before, the nursery still needs to be informed if they are to collect again.

A child being collected after the nursery’s closing time is likely to occur from time to time due to unforeseen circumstances. Please make sure you telephone the nursery if this is the case and if necessary ask a designated person to collect the child wherever possible.
If the designated person is not known to the nursery staff the parent must provide the name and a description of this person. This designated person must know the individual child's safety password in order for the nursery to release the child into their care. This is the responsibility of the parent.

In the instance of a child not being collected from the nursery after a reasonable amount of time [e.g. ½ hour] has been allowed for lateness, the following procedure will be initiated by staff:

Inform the nursery manager that a child has not been collected
The manager will check for any information regarding changes to normal routines, parents' work patterns or general information. If there is no information recorded, the parents will be contacted on the numbers provided for their mobile, home or work. If this fails the emergency contacts will then be contacted as per the child's records
The manager/staff member on duty in charge and one other member of staff must stay behind with the child (if it falls outside normal nursery operating hours)
In the event of no contact being made after one hour has lapsed, the person in charge will ring the Children’s Services Team 01438 737500 to advise them of the situation
The two members of staff will remain in the building until suitable arrangements have been made for the collection of the child. The child's welfare and needs will be met at all times
Please note that charges for late collection are £10 per fifteen minutes or part thereof for each child.
Consistent late arrival and/or collection is considered a safeguarding concern
Under no circumstances are staff to go to look for the parent. A full written report of the incident is recorded in the child’s file.

18. Behaviour Management Policy

Our aim is to create a pleasant and caring environment for all children and staff. We respect the rights and values of children and encourage them to make their own choices. Staff work in partnership to promote a non-racist and non-sexist environment. We encourage care and concern for people, materials and equipment at all times.

We work in partnership with children’s parents. Parents are regularly informed about their child’s behaviour by their key person. We work with parents to address recurring inconsiderate or inappropriate behaviour, using our observation records to help us to understand the cause and to decide jointly how to respond appropriately.

We require all staff, volunteers and students to use positive and consistent strategies for handling any inconsiderate, inappropriate behaviour, by helping children to find solutions in ways which are appropriate for the children’s ages and stages of development. Such solutions might include, for example, acknowledgement of feelings, explanation as to what was not acceptable, and supporting the children to gain control of their feelings so that they can learn a more appropriate response.

We believe that praise and approval encourage children to co-operate. Staff set limits and expectations, and follow these through with explanations helping children to learn the difference between right and wrong, thus obtaining self-discipline. When a child is being destructive or behaving unacceptably, staff diffuse the situation and re-direct rather than punish the child.

We will never use physical punishment, such as smacking, shaking, or pinching. We do not have 'naughty chairs’ and any type of punishment which, in effect labels a child as 'naughty'. This is unhelpful and unacceptable. We use physical restraint, such as holding, only to prevent physical injury to children or adults and/or serious damage to property. We do not shout or raise our voices in a threatening way to respond to children’s inconsiderate behaviour.

We recognise that children will pick up speech habits and may use speech which is inappropriate e.g. racial comments, without realising this to be the case. If this does occur staff will inform the parents and request that they work together with the staff in order to show the child that these comments are not acceptable.

Any issues arising with any child, member of staff or parent should be discussed in private with the Nursery Manager.

19. Visitors Policy

When visitors approach the nursery for any reason, we always:

· Ask them to sign their name, time of visit and reason for visiting in our visitor’s log.
· Escort them to their destination.
· Never leave them unsupervised.
· Escort them from the premises.

Prospective parents are not shown around the nursery without an appointment under any circumstances. Any stranger is a potential danger and must be approached with caution. If any member of staff is unsure of a visitor they should not open the door and should always seek advice from the manager. The security policy must be followed at all times for the safety of children and staff.

20. Missing Child Policy

Children, being children, are not always where they should be, or where you expect them to be. Rarely is this anything other than a child having moved unexpectedly, but staff always address the situation as quickly as possible. In our nursery, the procedure is as follows:

• The senior member of staff present arranges for the other children to be supervised.
• The surrounding area is checked to see if the child can be located (in particular areas, such as toilets, cupboards and other areas of size compatible with a child).
• Enquiries are made with any other adults in the vicinity.
• If the child cannot be located, the nursery Manager must be informed immediately.
The Manager will then inform the following:
• The Police and/or any other appropriate emergency services.
• The parents of the child.
• Ofsted.

21. Outings Policy

The Manager ensures that there are operational procedures for the safe conduct of any outings. Records are kept about vehicles in which children are transported, including insurance details and a list of named drivers. Drivers using their own transport must have adequate insurance cover. An outing risk assessment is carried out before the outing is carried out. Parental assistance may be required on some outings to enable us to have an adult to child ratio of 1:2. If we are unable to meet this ratio the outing will not be carried out.

22. Equality Policy

At Rexton House Nursery School we believe that all children have the right to learn together and to be encouraged at all times. We give commitment and support to integration within the nursery environment. We always try to serve the child's best interest in consultation with parents and outside professional groups where necessary.

We aim to provide all children with a broad and balanced learning environment that is committed to the integration of children with SEN/ disability. Our philosophy is that all children, with or without SEN, should have the opportunity to develop to their full potential alongside other children in an educational environment.

Through observations and assessments we ensure that we take into account the individual needs of the children prior to planning and implementing our activities. Each child is appointed a key worker who is responsible for the induction and monitoring of that child's progress. The key worker will hold regular consultations in order to report on the child’s development.

Having regard for the "DfEE Special Educational Needs Code of Practice" we provide a welcome environment and appropriate learning opportunities for all children. Our staff attend training on SEN whenever possible. Each individual site has a named ‘special educational needs co-ordinator’ (SENCO) who has attended a SENCO training course. The SENCO is the main point of contact for outside professional who are working with the nursery and they are trained to give guidance to parents and staff members if the have a concern about a child.

If it is felt that a child's needs cannot be met in the nursery without the support of a one-to-one worker, funding will be sought to employ one. We work in liaison with professionals outside of the group, including therapists, health visitors, psychologists, social workers and paediatricians to meet children's specific needs. Together we develop, monitor, review and record (including the child as far as possible) Individual Education Plans (IEPs) to meet the child's identified needs, aiming at specific targets.

23. Safeguarding Policy

Child protection is provided by the Child Protection Unit of Children Schools and Families, who provide support for families whose children are in need of safeguarding to promote their welfare and upbringing. All staff members are sent on safeguarding training so that they are aware of the possible indications of abuse or neglect and of the procedures for dealing with suspected cases. We also have a trained designated person for safeguarding at every site.
At Rexton House Nursery School, we are committed to responding promptly and appropriately to all incidents or concerns of abuse that may occur and to work with statutory agencies in accordance with the procedures that are set down in ‘What to do if you are worried a child is being abused’ (DoH 2004)

Referrals of child abuse

(A) If a child arrives with injuries the staff should:
• Ensure medical attention is sought, if necessary.
• If possible ask the parent how the injury occurred.
• Explanations, however puzzling, should be accepted and accusations are not to be made.
Make a written record, including diagrams, of observations and explanations given. Have witnesses wherever possible. This recording of information is to ensure that reasonable, full and clear information is obtained in order to be able to make an appropriate referral to the Children, Schools and Families Department, if necessary.
• If you suspect that the injury has been caused by assault or by failure to protect the child you must tell the designated person for safeguarding/ Manager /Assistant Manager immediately. That person will then contact, without delay, the duty social worker in the Children, Schools and Families Department, or the duty team out of hours. The Manager/ Proprietor should also contact OFSTED who will offer them support and advice whenever possible.

(B) Suspicion of abuse

If through conversation or other contact with the child you have cause to suspect physical, sexual or emotional abuse or neglect of a child in your care:

• Listen to what the child says. Be comforting and sympathetic. Ensure that the child feels as little responsibility as possible.
• It is particularly important not to make any suggestions to the child regarding how the incident may have happened, therefore do not question the child, except to clarify what he or she is saying.
• Write down exactly what the child says or what actions concern you, and what you have said in response. Sign and date it.
• Do not make assumptions about who the allegations might concern. If a member of staff may be involved, appropriate actions must be taken to ensure the safety of the child and other children.
• Inform the manager of your suspicions and they will contact, without delay, the duty social worker, Children, Schools and Families or out-of-hours, the duty social workers on call and the manager will also contact OFSTED.
• Once the child is referred to the Child Protection Team then they will take control of the situation and make all the assessments.

Subsequent action

Following such a referral, enquiries will be undertaken by the Child Protection Team and on occasions, depending on the seriousness of the allegation, the police. Staff may be required to provide statements and attend an initial Child Protection conference.


The nursery has the right to share any information regarding child protection with other childcare professionals. All information will be kept confidential.

If you suspect for any reason that a child is not being treated correctly, please contact the following numbers:

The Police 999
Children, Schools & Families (including out of hours): 0300 123 4043
The Child Abuse Investigation Unit can be contacted on: 101. This is a specialist team that is a department within the police with county wide responsibility for undertaking child protection investigations.

Allegations of child abuse towards a member of staff

If an allegation of child abuse is made towards a member of staff, the following procedure will apply:
· A written record of the allegation will be made using the informant’s words, including time, date and place where the alleged incident took place. What was said and anyone else that was present. The record should be signed and dated.
· The recipient of the allegation must not decide whether the allegation is valid.
· The designated person must inform the LADO (Local Authority Designated Officer) immediately and always within 1 working day of the allegation.
· If there is any difficulty contacting the LADO, allegations should be reported direct to the Police or Social Care.
· Consultation with the LADO must not delay any referral where the concern / allegation is clearly very serious.
· The LADO will instruct the designated person on how to deal with the allegation. Suspension of the member of staff is not an automatic step and will be discussed with the LADO.
· All investigations must be completed and brought to a managed conclusion regardless of resignation.

The LADO’s contact details are:

Support Officer for the Designated Officers for Allegations Management (LADO)
01992 555420

Current Officers (Oct 2015) Tony Purvis and Andrea Garcia-Sangil
Referral Form must be completed

If there are concerns that a child is at risk of immediate significant harm, the first action is to call 999. If you are unsure then telephone Hertfordshire County Council Customer Service Centre to discuss
on 0300 123 4043

Rexton House Nursery School do the following at all times to ensure the protection of children from abuse by professionals in the setting, and to protect staff from unjust allegations:
· We have developed a policy for staff and volunteers to be promoted, implemented, monitored and reviewed.
· Always encourage children to know how to protect themselves including not keeping secrets.
· Review toileting and other personal care, keeping in consideration layout, access and staffing.
· Discourage reliance on police checks. Use interviews, references and supervised trial work periods to ensure the suitability of staff.
· Always encourage the involvement of parents where possible and promote an open door policy.
· Always make sure that staff are motivated and satisfied in their jobs.
· Always make sure that stress is minimised.
· Review our behaviour management policy on a regular basis.
· Arrange opportunities for staff to attend safeguarding training.

Contact Details:

Piccadilly Gate
Store Street
M1 2WD

0300 123 4234 Education and Adult Skills
0300 123 4666 Complaints
0300 123 4043 Children’s Services

The Prevent Duty - Safeguarding Children from being drawn into terrorism
From 1 July 2015, all schools and childcare providers must have due regard to the need to prevent people from being drawn into terrorism.
The Prevent duty is the duty in the Counter-Terrorism and Security Act 2015 on specified authorities, including schools and childcare providers, to ensure through their policies, procedures and practice that every effort is being made to identify and support those vulnerable to potential radicalisation.
A key part of the Prevent duty for all organisations is identifying those who may be vulnerable to becoming radicalised and supporting terrorism. When looking for those at risk consideration is given to individuals’ engagement with terrorist and similar organisations, their intent to cause harm and their capability. (On Line training for the Channel programme provides case studies to illustrate these points*).
Ofsted’s revised common inspection framework (CIF) for education, skills and early years comes into effect on 1st September. This makes specific reference to -:
“make sure that arrangements to protect children meet all statutory and other government requirements, promote their welfare and prevent radicalisation and extremism.”(Early Years Inspection handbook Ofsted June 2015)
What does this mean for early year’s settings?
All staff, managers and committees need to be aware of the Prevent duty and their responsibilities. This should be seen as part of your wider safeguarding duties in protecting children from harm.
The attached guidance from the DfE “The Prevent Duty Departmental Advice for schools and childcare providers” June 2015, is a short easy to read document. DFE-00174-2015.
Promoting British Values
Within the early years sector one way to build children’s resilience to radicalisation is to help young children to build their self-esteem, help them to make choices and decisions, learn to respect each other and let them have a voice. All of this is implicit in the Early Years Foundation stage and supports promotion of the fundamental British Values of Democracy, Rule of Law, individual Liberty, mutual respect and tolerance.
Early years settings need to show how they actively promote British Values, and in doing so are helping to prevent children becoming radicalised.

24. Complaints Procedure

Our nursery believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on our setting and will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.

Making a complaint

Stage 1:
· Any parent who has a concern about an aspect of the setting’s provision talks over, first of all their worries and anxieties with the room supervisor or nursery manager.
· Most concerns should be resolved amicably and informally at this stage.

Stage 2:
· If this does not have a satisfactory outcome, or if the problem recurs, the parent moves on to stage 2 of the procedure by putting the concerns or complaint in writing to the nursery manager. (Parents are also welcome to issue complaints in person or via the telephone or email.)
· The setting will make a record of all stage 2 complaints and will respond to the parents with an outcome within 28 days. If the complaint results in an investigation which will not be completed within 28 days, the parents will be informed of the action being taken within the 28 days, and will then be contacted with the outcome on completion of the investigation.
· A detailed record will be completed and stored in the nursery’s confidential complaints file. An anonymous summary record will also be made and placed in the nursery complaints file, which all parents and carers are able to view.

Stage 3:
· If the parent is not satisfied with the outcome of the investigation, they should request a meeting with nursery co-proprietors, Mrs Finkel and Mrs Grubner. The parent should have a friend or partner present if required and the co-proprietors should have the support of the nursery manager.
· An agreed written record of the discussion is made as well as any decision or action to take as a result. All of the parties present at the meeting sign the record and receive a copy of it.

Stage 4:
· If at the stage 3 meeting the parent and setting cannot reach an agreement, an external mediator is invited to help to settle the complaint. The person should be acceptable to both parties, listen to both sides and offer advice. A mediator has no legal powers but can help define the problem, review the action so far and suggest further ways in which it may be resolved.
· Staff or volunteers within the Pre-school Learning Alliance are appropriate persons to be invited to act as mediators.
· The mediator keeps all discussions confidential. They can hold separate meetings with the nursery and the parent, if this is decided to be helpful. The mediator keeps an agreed written record of any meetings that are held and of any advice given.

Stage 5:
· When the mediator has concluded their investigations, a final meeting between the parent and nursery is held. The purpose of this meeting is to reach a decision on the action to be taken to deal with the complaint. The mediator’s advice is used to reach this conclusion. The mediator is present at the meeting if all parties think this will help a decision to be reached.
· A record of this meeting, including the decision on the action to be taken, is made. Everyone present at the meeting signs the record and receives a copy of it. This signed record signifies that the procedure has concluded.

Parents may approach Ofsted directly at any stage of this complaint’s procedure.

Ofsted Contact details: Website:
Ofsted National Business Unit,
Royal Exchange Building,
St Anne’s Square,
M2 7LA.
Telephone: 08456 404040

These details are displayed on the parent notice board in each individual site.

If a child appears to be at risk, our setting follows the procedures of the Area Safeguarding Children Committee in our local Authority.

25. Staffing and Employment Policy

We provide a staffing ratio in line with the requirements for the Early Years Foundation Stage to ensure that children have sufficient individual attention and to guarantee care and education of a high quality.
The ratios we follow are: 2 year olds - 1 adult : 4 children
3 and 4 year olds - 1 adult : 8 children

A minimum of three members of staff are on duty at any one time.

Our staff are appropriately qualified and we carry out checks for criminal and other records through the Criminal Reference Bureau in accordance with statutory requirements. We provide regular training to all staff through local agencies.

We have a key person system giving parents a main point of contact regarding their child’s welfare and development. The key person meets with the parents at the end of each term for discussion and consultation on their child’s progress.

We hold regular staff meetings to undertake curriculum planning and to discuss children’s progress, their achievements and any difficulties that may arise from time to time.

We work towards offering equality of opportunity by using non-discriminatory procedures for staff recruitment and selection. All staff are provided with a job description which sets out their staff roles and responsibilities. We provide staff induction training during the first week of employment. Staff are provided with copies of policies and procedure along with their contract of employment. Staff are required to read the policies and procedures and sign a statement to confirm that they will abide by the nursery policies and procedures.

We welcome applications from all sections of the community. Applicants will be considered on the basis of their suitability for the post, regardless of marital status, age, gender, culture, religious belief, ethnic origin, or sexual orientation. Applicants will not be placed at a disadvantage by our imposing conditions or requirements that are not justifiable.

26. Mobile Phone and Camera Policy

Our aim is to have a clear policy on the acceptable use of mobile phones and cameras that is understood and adhered to by all parties concerned without exception.

In order to achieve this aim we operate the following acceptable use policy;
At no time throughout the day, unless on breaks, are staff allowed to use their mobile phones, cameras or video cameras not belonging to the nursery.
The mobile phones will be kept at the day care site in a locked drawer throughout the day and only the Manager and Deputy Manager will have keys to access the drawer. At the sessional sites mobiles are put away in staff’s handbags in a cupboard or put in a box in the kitchen.
Anyone needing to be contacted throughout the working day MUST be given the nursery phone number as a point of contact.
All staff must ensure that the manager has their up to date contact information. Staff must notify their families, children’s schools etc of the emergency work telephone number and tell them mobiles will not be on during their working hours.
During walks and outings staff will take a nursery mobile phone and it will be used for emergencies only.
No photographs/videos to be taken on the nursery mobile. We will use the nursery camera for this.
Any staff disobeying the instructions will face disciplinary procedures.
The camera cannot leave the premises unless out on a visit or outing, or to be developed by a Manager or Owner.
Parents/Carers are not permitted to use mobile phones, camera or camcorders on the nursery premises without Managers Permission and all other parent/carers agreement.
Under no circumstances must the camera be taken into the bathroom or nappy changing areas.
Images on the camera must be printed as soon as possible, ideally once every 4 weeks and then the pictures to be distributed to the correct members of staff to be put into the individual Child Developmental Profiles.
Images MUST then be deleted.

27. Toilet Training Policy

The staff at Rexton House Nursery School are experienced in helping children to potty/toilet train.
If you feel that your child is developmentally ready to start using the potty/toilet we will endeavor to support you and your child to the best of our ability.
Potty/toilet training can be a very daunting process for parents/carers but please be assured that our staff will work with you every step of the way to ensure this process is a smooth one.
All we ask of you is that you start the potty training process at home for a short period before it is introduced at nursery.

Please be aware of the following procedure that the staff will follow:
Once you have introduced potty/toilet training to your child at home, we can start encouraging your child to sit on the potty/toilet at nursery during nappy changes or hand washing.
We request that your child arrives at nursery in pants/knickers when potty/toilet training rather than using pull ups.
We will follow the routine from home, as closely as possible, to maintain continuity for your child. Whilst your child is potty/toilet training their key person will keep you informed on their progress. We can achieve this by introducing a potty/toilet diary, which we will use to communicate messages and patterns in the potty /toilet training between home and nursery.
Your child MUST be wearing suitable clothing when potty/toilet training e.g. no belts, dungarees, baby grows and jeans.
At first, we will put a pull-up/nappy on whilst your child is sleeping, until your child is dry throughout the day.
Accidents will be dealt with calmly, sympathetically and in a way which does not make the child feel they have done something wrong.
We request that if your child is potty/toilet training you bring in sufficient spare clothes for the staff to dress your child if they should happen to have an accident. (This includes spare socks and shoes)

We understand that due to changes in routines at nursery and at home some children may regress. If your child has been dry for some time and they begin to have accidents your key person will work with you and support your child through this time. The potty/toilet diary will also help with this.